The expertise and commitment of the company Énergie du Nord-Kivu (ENK) in the energy supply in Butembo-Beni, in the Democratic Republic of Congo, have recently been in the news. Indeed, thanks to the synchronization work of the Ivugha and Talihya power plants, subscribers can now benefit from a stable and continuous supply of electricity, a commendable effort that demonstrates the importance given by ENK to customer satisfaction.
In a recent press statement, the company’s CFO, James Vanhoute, provided essential clarifications on recent achievements and future prospects. He highlighted the smooth running of the synchronization work, successfully carried out in collaboration with Italian experts. This strategic operation has ensured efficient distribution of electricity in Butembo-Beni, thus reinforcing the reliability of the service provided by ENK.
At the same time, the issue of meter maintenance fees was discussed, with mention of a possible decision by the Electricity Regulatory Authority (ARE) prohibiting the company from billing its customers. However, James Vanhoute highlighted the lack of official notification of this measure, thus maintaining the billing in question until a formal communication from the ARE is received. This transparency and rigor in compliance with the regulations in force demonstrate ENK’s professionalism and integrity in its activities.
Furthermore, the issue of reducing meter maintenance fees for the coming year is currently under review. This initiative demonstrates the company’s desire to meet the expectations of its customers and to adapt its pricing policies in a fair and responsible manner.
Regarding the prevention of power outages, James Vanhoute also raised awareness of the importance of contacting ENK before cutting down trees near power lines, in order to avoid any incident that could lead to service interruptions. This proactive approach illustrates the company’s commitment to the security of its infrastructure and the continuity of the power supply.
In conclusion, the company Énergie du Nord-Kivu (ENK) is positioning itself as a major player in electrification in the Butembo-Beni region, with a constant concern for operational efficiency, transparency and listening to the needs of its customers. These recent advances demonstrate its desire to provide a quality and reliable service to its subscribers, while working for the economic and social development of the region.