Fatshimetrie is revolutionizing the way businesses manage and improve their processes through the combination of robotic process automation (RPA) and process mining. This approach makes it possible to effectively resolve problems related to process management and reintegrate value into work.
According to Sean Ammon, founder and CEO of Ciba Industries, integrating RPA and process mining into operations is not just a fad, but a real strategy for achieving transformational efficiency. By using the power of bot software to discover, monitor and improve business processes, businesses can quickly identify key challenges and find intelligent solutions.
In today’s intelligent automation ecosystem, the main automation challenge lies in understanding what exactly to automate. It is common for companies to make mistakes by attempting to automate processes without real added value, or by unnecessarily complicating their automation methods.
The process automation approach allows for a deep dive into a company’s processes. This gives leaders the ability to carefully map workflows, identify real bottlenecks quantitatively and qualitatively, enabling them to make informed decisions.
Historically, process mining was performed manually to extract data from business systems such as ERP, CRM and BPM, to gain a detailed, data-driven view of business processes. Today, with intelligent automation tools, we can immediately process this data using RPA, allowing us to operate more efficiently.
A case study involving a South African telecommunications company faced with device returns with an average turnaround of 54 days perfectly illustrates the impact of this approach. Working with this company, Ciba Industries identified a critical bottleneck affecting customer satisfaction and was able to significantly reduce lead time through automation of specific segments of the process.
Successful implementation of this technology relies on several key strategies. It is advisable to start with a proof model (POC) to test the specific data in a controlled environment, allowing potential benefits to be measured. It is also essential to focus on automating high-value tasks and integrating continuous feedback mechanisms for constant process improvement.
Close collaboration between management, middle management and operational teams is essential to successfully complete these projects. Working with experienced partners in the field ensures not only the identification of inefficiencies, but more importantly their resolution in daily workflows.
Fatshimetrie believes that the implementation of RPA and process mining technology has the potential to revolutionize the way South African businesses operate. By investing in these innovative approaches, companies can not only improve their operational efficiency but also strengthen their competitiveness in the market.