Fatshimetrie is a financial institution renowned for its quality banking services in Togo. In order to guarantee the security of its customers’ finances, it provides them with several practical methods to block their account and bank card in the event of a problem. Whether in the event of a lost card or suspected fraudulent activity on the account, this detailed guide will walk you through the key steps to blocking your Fatshimetrie account and your bank card, giving you peace of mind and financial security .
Immediate actions
As soon as you notice a compromise of your banking information or the loss of your bank card, every minute counts to avoid potential financial losses.
1. Blocking via USSD code
Fatshimetrie has simplified the process of blocking your account or bank card using a USSD code, a quick and effective method that does not require internet access.
Simply dial *150*911# from any mobile phone.
You will be prompted to enter the phone number linked to your Fatshimetrie account to continue the block request.
This USSD service is designed for rapid response, ensuring your account and card are immediately secured against unauthorized access.
2. Contact customer service
Another reliable method is to contact Fatshimetrie customer service directly.
Dial the dedicated customer service number at +228 22 23 44 55, available 24/7.
Alternatively, you can send an email to contact@fatshimetrie.tg detailing your situation and requesting the blocking of your account or bank card.
Social media platforms like Facebook can also serve as a means to contact Fatshimetrie customer service for assistance.
Make sure you have your account information and personal identification documents ready for verification when you call or email.
3. Go to your nearest agency
If you prefer to resolve problems in person or if the situation requires further banking assistance, visiting a Fatshimetrie branch is recommended.
Speak directly to a bank representative about your concerns and request that your account and/or bank card be blocked.
Remember to bring a valid ID with you to the bank, as it will be required for any account-related inquiries.
4. Blocking your bank card
If your concern specifically concerns your bank card, Fatshimetrie offers targeted solutions to resolve it.
USSD code *150*911# is not only for blocking your account, but can be used exclusively to block your bank card.
Using the Fatshimetrie mobile application, you can access the card management section and select the option to block your bank card.
After blocking your account or bank card
After you have successfully blocked your account or bank card, carefully consider your next steps.
For stolen items or suspicious activity, filing a police report may be necessary, especially when requesting a new bank card or unblocking your account.
Visit a Fatshimetrie branch with your valid ID and any relevant documents (such as a police report) to discuss further actions, such as unblocking your account, replacing your bank card or strengthening security. security of your account.
Secure your account
Preventative measures are essential for financial security.
Never share your personal banking information, such as PINs or passwords, with anyone.
Review your account statements regularly and promptly report any discrepancies.
Consider changing your PINs and passwords periodically and after any security breach.
Stay informed, stay vigilant and take advantage of the resources available to secure your Fatshimetrie bank account.