NGO Maniema United files complaint against telecommunications companies in Maniema
In an unprecedented action, the non-governmental organization Maniema United has decided to file a complaint against telecommunications companies Vodacom, Airtel and Orange with the General Prosecutor’s Office at the Maniema Court of Appeal. The NGO accuses these companies of fraud and deception towards consumers in the province.
The complaint filed by Maniema United highlights persistent problems related to poor connection quality, high tariffs and abusive business practices of these companies. The NGO’s lawyer, Me Ngongo Amisi Jacques, emphasizes that Maniema’s telecommunications networks have not seen significant improvements despite the years that have passed. This is why the NGO took the decision to contact the public prosecutor’s office to demand accountability from those responsible for these three networks.
The complaint is supported by a petition which has collected more than 2,000 signatures and which will soon be submitted to the governorate of Maniema. This mobilization demonstrates the extent of consumer discontent and their desire to see telecommunications companies held accountable and improve their services.
If the telecommunications companies are found guilty, they could face fines as well as damages. In addition, they may be forced to take measures to improve the quality of their services and meet consumer expectations.
This complaint from Maniema United highlights the importance of the quality of telecommunications services in our current society, where access to the internet and communications has become essential. Consumers have the right to expect reliable and affordable services, and it is encouraging to see organizations like Maniema United taking action to defend these rights.
It is therefore essential that telecom companies take this complaint seriously and commit to improving their services in order to meet consumers’ needs and regain their trust. The quality of the connection, the prices charged and the commercial practices must be in line with consumer expectations and contribute to the development of the province of Maniema.
In conclusion, the complaint filed by the NGO Maniema United against telecommunications companies in Maniema highlights the persistent problems linked to poor connection quality, high tariffs and abusive commercial practices. This action demonstrates the importance of the quality of telecommunications services in our current society and highlights the need for improvement and accountability of companies in the sector.. Consumers have the right to expect reliable and affordable services, and it is encouraging to see organizations like Maniema United taking action to defend these rights. It is now essential that telecom companies take this complaint seriously and work to improve their services to meet consumers’ needs and regain their trust.