Title: Resolution of a dispute between the National Electricity Company (SNEL) and a customer thanks to the intervention of the Electricity Regulatory Authority (ARE)
Introduction :
The resolution of disputes between consumers and operators in the electricity sector is a major issue to guarantee customer satisfaction and promote quality service. In this context, the Electricity Regulatory Authority (ARE) recently resolved a dispute between the National Electricity Company (SNEL) and the Maxime establishment, following alleged overbilling. This intervention demonstrates the importance of an arbitration and conciliation structure to preserve consumer rights and promote transparency in the electricity sector.
The context of the dispute:
The dispute between SNEL and the Maxime establishment dates back more than ten years. The customer accused the company of overbilling due to an alleged malfunction of his meter. Faced with an impasse, the client decided to contact the ARE in order to find a solution to this persistent problem.
The intervention of the Regulatory Authority:
The main mission of the ARE is to ensure the prior conciliation of disputes between operators in the electricity sector and consumers. In this case, the ARE considered it necessary to install a control meter, in order to confirm or deny the presence of possible overbilling.
The role of the control meter:
The indicator meter plays a crucial role in resolving this dispute. By closely monitoring the customer’s electricity consumption, it will make it possible to determine whether the meter in question is working correctly or whether it presents anomalies leading to unjustified overbilling. This approach aims to provide tangible evidence to clarify the situation and take the necessary measures.
Reactions from the parties involved:
The ARE’s decision to install a control meter was welcomed positively by the manager of the establishment Maxime. He expresses his gratitude to the President of the Republic for the creation of the ARE and says he is confident about the resolution of this invoicing problem.
For his part, the establishment’s legal counsel Maxime underlines the importance of arbitration in this type of dispute, and insists on the fact that if SNEL is indeed responsible for the overbilling, it will have to assume the consequences.
Conclusion :
The resolution of this dispute between SNEL and the Maxime establishment demonstrates the effectiveness of the arbitration and conciliation unit set up by the AER. Thanks to the intervention of this structure, a long-unresolved dispute has finally found a favorable outcome for the client.. This highlights the importance of effective regulation in the electricity sector to ensure consumer satisfaction and promote a healthy and transparent environment for all stakeholders.