News: Subscribers of the Société Energie du Nord-Kivu (ENK) are demanding the establishment of several prepaid electricity sales points in Butembo (North Kivu). They complain of having to wait for hours in front of the town’s only point of sale, which creates long queues. The ENK Company currently has only one point of sale, located in the Congo ya Sika district. This situation generates frustration and discontent among subscribers. Some people say they have to pay taxi fares to get electricity.
ENK’s operations director, Antony Claverie, recognizes the problem and assures that a solution will be found soon. He explains that the company’s efforts were initially focused on supplying electricity to the towns of Butembo and Beni, thanks to the end of work on the Talihya power station. However, he says new outlets will be added in the near future to meet growing customer demand.
This situation highlights the importance of convenient and easy access to prepaid electricity. By increasing the number of points of sale in different areas of the city, the ENK Company would enable subscribers not to waste their time in queues and reduce their travel costs. In addition, this would facilitate access to electricity for a greater number of people, thus promoting the economic and social development of the region.
It is essential that electricity suppliers take into account the needs and expectations of their customers to guarantee quality service. By listening to subscribers’ complaints and working to improve their experience, ENK Company can strengthen its relationship with its customers and gain credibility. The expansion of the network of prepaid electricity sales points in Butembo is therefore a crucial step in meeting the energy needs of the population and contributing to the sustainable development of the region.
In conclusion, the request from ENK Company subscribers for the establishment of new prepaid electricity sales points in Butembo is legitimate. This measure would reduce queues and travel costs, while promoting access to electricity for a greater number of people. It is now essential that ENK responds to this legitimate demand and takes concrete steps to improve the experience of its subscribers.