Title: ARE and SNEL strengthen their cooperation to guarantee quality electricity service in the DRC
Introduction :
As part of their cooperation, the Electricity Regulatory Authority (ARE) and the National Electricity Company (SNEL) recently held a working session to discuss ARE’s support for SNEL and the rights of electricity consumers in the Democratic Republic of Congo (DRC). This initiative aims to strengthen the supply of quality electricity and guarantee the rights of users throughout the country.
Strengthen support for SNEL:
The exchange between the two institutions underlined the importance of the support of SNEL by the ARE. As the incumbent operator, SNEL plays a key role in the supply of electricity in the DRC. The ARE, as a regulatory authority, has the task of supporting SNEL and the other operators in the sector in order to ensure a constant, high-quality supply of electricity.
Promote the energy sovereignty of the DRC:
During the exchanges, the representatives also mentioned the importance of the energy sovereignty of the DRC. This is a major objective for the country, which aims to strengthen its production capacity and reduce its dependence on external energy sources. ARE and SNEL are working hand in hand to achieve this goal and ensure a reliable and sustainable supply of electricity to all Congolese citizens.
Guarantee consumer rights:
One of the major concerns of the ARE is to ensure that the rights of electricity consumers are respected. As part of its remit, the AER regularly receives consumer complaints, and these issues were discussed at the meeting. It is essential to remember that consumers have the right to receive quality service and to have their concerns heard. The ARE acts as a mediator between operators and consumers to resolve any disputes.
Conclusion :
The collaboration between ARE and SNEL is essential to guarantee a reliable and quality electricity supply in the DRC. By supporting SNEL and ensuring respect for consumer rights, ARE contributes to improving the electricity sector in the country. This cooperation is an important step towards achieving the DRC’s energy sovereignty and ensuring a better quality of life for all Congolese citizens