Title: The web portal of the civil service in the DRC: A step towards the modernization of the administration
Introduction :
The Democratic Republic of Congo (DRC) continues its quest to modernize public administration. With this in mind, the Deputy Prime Minister of Public Service recently launched the public service web portal, called “Public Service na Tshombo”. This digital application offers civil servants the possibility of monitoring their general situation, submitting administrative problems and monitoring the processing of their files in real time, without having to physically travel. This initiative is part of the government’s desire to digitize public administration and improve the quality of services provided to citizens.
Dematerialization of administrative procedures:
One of the key objectives of the civil service web portal in the DRC is the dematerialization of administrative procedures. Thanks to this application, civil servants and managers can submit their problems and attach the corresponding documents online, thus avoiding tedious administrative procedures. This allows considerable time savings and greater efficiency in the processing of files.
Transparency and communication:
The civil service web portal in the DRC also aims to promote transparency and facilitate communication between civil servants and the public administration. By providing real-time access to information, officials can transparently monitor the processing of their cases and be kept informed of progress. This transparency strengthens the confidence of civil servants in the public administration and promotes better communication between all parties involved.
A secure and easy-to-use tool:
The Deputy Prime Minister of the Civil Service strongly encourages all civil servants in the DRC to use this new tool. He pointed out that the public service web portal is secure and guarantees the confidentiality of users’ personal information. In addition, the application has been designed in a user-friendly manner, making it easy to use for all civil servants, regardless of their level of competence in digital technologies.
Conclusion :
The launch of the civil service web portal in the DRC represents a major step forward in the modernization of the country’s public administration. This initiative reflects the Congolese government’s desire to simplify administrative procedures, improve transparency and strengthen communication with civil servants. The web portal offers government officials a convenient tool to monitor their general situation, submit administrative issues and stay informed in real time