Banking is a crucial part of our society, a place where everyone should have equal and safe access to financial services. However, for many persons with disabilities, especially those who use wheelchairs, accessing banks can be a real obstacle course. Despite the existence of laws aimed at ensuring accessibility for persons with disabilities, many financial institutions continue to neglect their obligations in this regard.
A recent case involving a People’s Bank in Area 3 is a striking example of this reality. Mr Chris Agbo, a wheelchair user, was unable to access the bank’s facilities due to the absence of ramps and lack of awareness among staff. This situation, unfortunately all too common, highlights the obstacles that persons with disabilities face on a daily basis.
The executive of the National Commission for Persons with Disabilities (NCPWD) has strongly condemned the incident, stressing that no form of discrimination or inaccessibility will be tolerated. Under the Disability (Prohibition of Discrimination) Act, 2018, it is imperative for organisations, whether public or private, to make their facilities accessible to all, irrespective of their physical abilities.
The NCPWD has announced that it will conduct a thorough investigation into the matter and that any violation of the law will be punished. Indeed, it is essential that businesses adhere to accessibility standards to ensure equal opportunities for all. People with disabilities should not have to face additional challenges in accessing essential banking services.
Neglect of accessibility by banks and other institutions can have serious consequences. Many individuals have found themselves victims of fraud due to their inability to use ATMs or access banking facilities without external assistance. It is therefore imperative that businesses take concrete steps to ensure unhindered access for all their customers, irrespective of their circumstances.
In this era of growing awareness about inclusion and diversity, it is essential that companies assume their social responsibility towards persons with disabilities. Accessibility measures are not just a regulatory aspect, but a moral and social imperative for a fair and inclusive society. It is high time that financial institutions take concrete steps to ensure equal access for all, without discrimination or physical barriers.