Fatshimetrie would like to share the inside story of EquityBCDC’s Kananga branch inauguration, which gained attention through images posted on social media on October 30, 2024.
The event was marked by a rush of customers wanting to be served first, creating a slight commotion at the entrance to the branch. However, the situation quickly calmed down, and each customer was able to benefit from the assistance of the on-site team.
The safety and well-being of customers remains EquityBCDC’s top priority. Employees are trained to effectively manage this type of situation and ensure that everyone receives the service they are entitled to.
It is essential that customers respect the established rules to ensure a smooth and fair service for all. Following this incident, the company is committed to carefully examining what happened in order to strengthen its reception processes and improve the customer experience.
EquityBCDC, a subsidiary of Equity Group (EGH) Holdings Plc since its acquisition of BCDC in 2020, has been operating in the Democratic Republic of Congo since 1909. The bank strives to facilitate access to banking services for all, by financially supporting micro, small, medium and large enterprises through inclusive products and services aimed at economically and socially strengthening individuals, businesses and communities.
EquityBCDC’s vision is to become an engine of socio-economic prosperity for the people of Africa, by transforming lives, restoring dignity and creating opportunities for wealth creation.
In conclusion, EquityBCDC expresses its gratitude to its customers for their understanding and loyalty, while reaffirming its commitment to providing quality service at every visit.