One of the keys to a company’s success lies in its ability to satisfy its customers. It is with this in mind that the telecommunications company Airtel recently organized a round table with its various customers during a breakfast at the company’s headquarters.
This initiative is part of the customer service week and aims to collect customer feedback on the quality of the products and services offered by Airtel. Mignot Madiamba, Director of Customer Experience at Airtel DRC, emphasizes the importance of this feedback to continuously improve the services offered: “A satisfied customer is the key to quality advertising. Our customers’ feedback allows us to identify areas for improvement and implement initiatives aimed at providing an ever more satisfying experience.”
The presence of customers at this round table was greatly appreciated, as Benoît Kapila, Director of Value-Added Warehousing at Africa Global Logistics (AGL) testifies: “This exchange with Airtel management allowed us to express our needs and strengthen trust between the company and its customers. This proximity approach is a real guarantee of trust and transparency.”
For his part, Josué Nsaka from the company La Grâce de Dieu, underlines the importance of this approach for improving services: “Participating in this session with Airtel was an enriching experience. It shows the company’s commitment to taking into account the expectations of its customers to offer quality services.”
The warm and friendly atmosphere of this round table was appreciated by all participants, including representatives of Airtel, the Chairman of the Postal and Telecommunications Regulatory Authority (ARPTC) and customer partners. This approach demonstrates Airtel’s commitment to placing customer satisfaction at the heart of its concerns.
In conclusion, this round table with Airtel customers has helped to strengthen the links between the company and its customers, while ensuring active listening to feedback to constantly improve the quality of the services offered. A commendable approach that demonstrates the importance of placing the customer at the center of concerns to ensure the sustainability and growth of a company.