At the heart of customer engagement: Airtel RDC creates privileged links during a morning round table
In the constantly evolving world of telecommunications, establishing a relationship of trust and proximity with its customers is a constant challenge for companies in the sector. Airtel RDC, aware of the importance of placing its customers at the center of its concerns, organized a morning round table on Friday, October 25 at its headquarters. This initiative, part of the customer service week, aimed to allow the company to listen carefully to its customers’ feedback, in order to continually improve the quality of its products and services.
During this event, the different categories of Airtel customers had the opportunity to interact directly with the company’s managers in a friendly and participatory atmosphere. For Mignot Madiamba, Director of Customer Experience at Airtel DRC, this round table was an opportunity to gather customer feedback, which is essential to guide the company’s future initiatives: “A satisfied customer is the key to quality advertising. The feedback we received today will allow us to implement concrete actions to meet our customers’ expectations and increase their satisfaction.”
The presence of key customers such as Benoît Kapila, Director of Value-Added Warehousing at Africa Global Logistics (AGL), underlines the importance of this type of event in building a lasting relationship of trust between the company and its partners: “Airtel’s initiative to bring its customers together around this round table demonstrates its commitment to customer satisfaction. This proximity approach is very much appreciated by us and reinforces our confidence in the quality of the company’s services.”
Similarly, Josué Nsaka, representative of the company La Grâce de Dieu, expressed his satisfaction and emotion regarding this privileged exchange session: “Participating in this round table was an enriching experience. It shows how much importance Airtel attaches to the feedback of its customers to constantly improve its services and strengthen customer satisfaction.”
Beyond the fruitful exchanges between Airtel teams and their customers, this morning round table was also an opportunity to bring together key players in the telecommunications sector, as well as representatives of regulatory authorities. This collaborative and interactive atmosphere demonstrates Airtel DRC’s commitment to placing customer satisfaction at the heart of its business strategy, and to maintaining strong ties with all of its stakeholders.
In conclusion, this morning round table organized by Airtel DRC reflected a proactive and customer-centric approach, embodying the company’s values of listening, transparency and commitment to its customersBy promoting direct dialogue with its customers and valuing their feedback, Airtel DRC strengthens its position as a major player in the telecommunications sector in the Democratic Republic of Congo, and demonstrates its continued commitment to offering quality products and services, meeting the needs and expectations of its customers.