The airline recently faced disruption on one of its flights, sparking outrage among affected passengers. At a press conference, the airline’s regional sales manager for Nigeria and Ghana, Ms. Tutu Otuyalo, apologized to passengers, acknowledging the inconvenience suffered.
Stressing the importance of ensuring the comfort and safety of passengers, Ms. Otuyalo said the company would cover the accommodation and meal costs of travelers impacted by this unexpected situation.
She said the majority of passengers had been rerouted on other flights and the company’s team was actively working to find quick solutions for the remaining passengers.
“We will cover customers’ accommodation and meal costs. We would never take off a plane until safety is assured. Most of the affected passengers have been re-routed on other flights. We have contacted our customers to apologize for the delay of their flight due to a technical problem with the plane,” she explained.
Furthermore, it was noted that some affected passengers were taken care of by other airlines such as Virgin Atlantic and Delta Airlines, to ensure their arrival at their destination as soon as possible.
Recall that the company’s flight, initially scheduled to take off from Lagos to Heathrow, London, suffered technical complications which caused a significant delay. Despite this inconvenience, the airline is committed to providing all necessary assistance to affected passengers.
The company’s responsiveness and commitment to passenger well-being demonstrate its desire to maintain high standards of customer service. The speed of action, the apologies offered and the measures taken to ensure the comfort of passengers illustrate a proactive approach aimed at effectively dealing with unforeseen situations.