The internet has become an indispensable tool in our daily lives, enabling us to connect, work, learn, and entertain ourselves. However, in regions like Kisangani, telecommunications services provided by companies such as Airtel, Vodacom, and Orange have been criticized for their poor quality, according to testimony gathered by the citizen movement Lutte pour le Changement (Lucha).
Residents of Kisangani have raised concerns about unreliable internet connections, high fees for money transfers, and the inability to renew plans before they expire. These issues not only affect the residents’ social, professional, and economic activities but also pose safety risks. Criminals exploit the telecommunications networks for activities like kidnapping for ransom.
In response to these challenges, Lucha has taken action by sending a letter to the operators with specific recommendations to enhance service quality. These recommendations include improving internet services, revising money transfer charges, establishing a reliable communication system during service disruptions, and enhancing transaction security.
Lucha holds the telecommunications operators accountable for the problems faced by Kisangani’s population, emphasizing the negative impact on users and the local economy. This citizen-led initiative aims to raise awareness among operators and authorities about the importance of providing quality services while ensuring safety and well-being.
It is crucial for the operators to consider these recommendations and act promptly to address the situation in Kisangani. The residents deserve reliable services at fair prices while safeguarding their safety and rights. Hopefully, Lucha’s efforts will lead to positive changes benefiting all residents in the region.
For further information, you can read more about this issue in the articles below:
1. Demonstration of Education Inspectors in Butembo: A Cry of Alarm for the 2024 State Exam
2. Tshopo: Airtel, Vodacom, and Orange Called to Improve Services Provided to the Population